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Smart Skills help you to deal with people in all situations in life.

 

If you are working with others - be it staff, clients, representatives of authorities - you are communicating with people who have their 'baggage' - assumptions, bias and emotions - however hard they may try to leave them at the door. If you are finding yourself in a leadership role your survival and sanity depends on your personal development in this territory. Your technical knowledge, college experience or family programming are usually not enough to prepare you for team and leadership tasks.

 

Calling these skills 'soft' understates their importance.

Recent research confirms how pivotal the human factor is in business and leadership: our training helps you to acquire and be able to use them in the heat of the moment when they are most needed. We deal with key factors that can hinder us all if left unchecked:

 

  • limiting beliefs

  • negative thinking and emotions

  • gossiping and other toxic behaviours

  • 'rescuing' others (but disabling them in the long run)

  • personal egos (goals that contradict collective values)

  • resistance to change

  • antagonistic thinking ('us' against 'them')

Our training is highly experiential and supports you in your effort to integrate new skills in your workplace:

 

  • replace limiting beliefs with more useful ones.

  • deal with your 'difficult' emotions constructively

  • channel gossip into constructive and effective feedback

  • empower you to break patterns of victim mentality

  • enable dialogue between group & personal values

  • embrace change & become an active player

  • think & act collaboratively using negotiation skills

 

 

Smart skills include:

 

  •  effective feedback

  •  active listening and reflective practice

  •  facilitating difficult conversations with  respect, dignity and clarity.

  •  recognising and resolving conflicts at an  early stage   

  •  increasing your awareness of how your behaviour affects  others

  •  managing emotions appropriately - your  own and other people's

  •  creating a culture of positivity 

  •  mastering cross-cultural communication -  by developing techniques for spotting and  clarifying assumptions and bias in order to  create shared meaning.

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