Rationale

 

The abilitity to give constructive feedback is a key skill for everybody who is in a leadership role, in ongoing communications as well as specific situations such as performance reviews. These tend to be particularly dreaded occasions for which skill can be developed so that all feedback becomes an opportunity for growth, learning, and building trust, rather than moments that create fear and resentment.

 

Constructive feedback is one of the greatest gifts managers can provide to employees. When delivered properly, the right feedback can reinforce positive behavior and correct any negative performances.

 

On the receiving side of feedback, there is also considerable skill and attitude you can learn and perfect which enables you to engage constructively in the feedback process and to use it in a way that empowers you.

Part of the personal learning often means overcoming tendencies of defensiveness, low self-esteem and victim mentality that we all may be prone to at times.

 

Learning Outcomes

Participants will:

 

• increase their awareness of how they are dealing with criticism.

• develop the skill to give and receive feedback and criticism constructively, with dignity and respect.

• gain insights that enable them to overcome victim mentality in themselves and others.

• improve their ability to manage their emotions and understand how their communication affects others.

• understand issues of self-esteem in themselves and others.

 

Who Should Attend

Anyone who is working with people and would like to improve the way they give or receive feedback.

Course Programme:

 

 

• Techniques for managing yourself in stressful interpersonal situations.

• Create rapport and safe space as the basis for effective feedback and constructive confrontation.

• Learn and practice effective and respectful feedback skills in practical workplace situations such as performance reviews.

• Understand victim-mentality in yourself and others and learn to replace it by taking responsibility and holding others accountable.

• Activities designed to help participants formulate personal goals and milestones to apply these new skills in their workplace. These goals will be reviewed in a follow-up phone session.

   

Learning Approach:

 

Building on over 15 years of experience in adult education and as a communication trainer Thomas Riedmuller uses an experiential learning approach. This methodology of learning provides opportunities to apply new insights in practice and offers participants feedback on their newly applied skills. Opportunities for ongoing reflection help learners to integrate these skills into their lives at work and at home.

Course Tutors: Thomas Riedmuller

 

Course Times: 9.00am - 5.00pm

 

Public Course Cost (per participant) €150

 

For In-House courses, Thomas will contact you in advance to discuss the course programme in more detail in order to tailor it specifically for your organisation.

 

Additional Support:

 

To assist with continuing skills development, we facilitate via email a reflective practice after the training based on personal goals formulated by each delegate during the course. This assists participants in integrating new learning into their daily work lives.